She insisted on mailing me a gift card which hopefully will show up at my home soon.īottom line, I do feel the local managers handled my complaint very well, but I am very disappointed that the actual corporate hot line and twitter account never did anything. She also again asked what I wanted which I just said her to know what happened and reassurance from her that she would handle it as she saw appropriate. seems embarrassed and genuinely upset that this had happened. She wanted me to know that I am always welcome in her store and this incident was “very wrong”. She said this is absolutely not the type of experience that a Target guest should have. She apologized many times and told me she’d be handling the situation personally. Within an hour,, the head manager of that Target location called me back. He asked what I wanted and I simply said for the #1 top head manager of that Target store to be aware of what happened to me and call me back. He said this experience was no a reflection of Target’s values and he sincerely apologized. He was shocked and upset that this had happened to me. I finally called the store and spoke with, a manager. I called Target’s toll-free number 3 times and only received run-around and promises that the store manager from the store would call me back. The next morning I tweeted at and other than providing me with a reference # they were of absolutely no help. When I got back to my car in the parking lot I realized the gravity of what I had just experienced and how wrong it was. When did ring me up he asked me “why I wasn’t buying any nail polish” which was clearly a homophobic insult. In the moment I did not what else to do or say. He immediately said back that he said it “all the time” and “it was not a big deal” and “he uses it a lot”. I chimed in and told the cashier,, that his remark was rude, uncalled for, inappropriate, passé, ignorant, and not okay. As a 30-year-old gay man I found that comment to be completely inappropriate. ![]() The cashier told the customer in front of me that something was “SO GAY”. I was in the check-out line at the Target in on Friday night, 11-30-12, around 8:30pm. That’s where things went slightly wrong before he got the resolution he was looking for. Then realized he had to complain to Target. Shock and dismay will do that, sometimes. He initially didn’t do anything after finishing the transaction. Especially when your job involves working with the general public, which consists of a fascinating variety of different kinds of people. ![]() The real problem was with his, as Seth puts it, “homophobic insult.” Describing a thing that you don’t like by saying “that’s so gay” might be acceptable among your friends, if your friends are teenage boys in 1997, but it’s not how you should talk at work. ( erikg)Seth’s cashier at Target was unprofessional and immature, but that’s not what bothered him about the encounter.
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